Terms of Service and Conditions

 

“Sunshine Cowhides” Privacy, Terms of Service and Conditions

At Sunshine Cowhides, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website, www.sunshinecowhides.com (the “Site”).

1. Information We Collect

When you visit our Site, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, payment details (processed securely through third-party payment processors), and order history.

  • Device Information: IP address, web browser, time zone, and cookies. We may also collect information about the pages you view and how you interact with the Site.

  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site performance. You can control cookie preferences in your browser settings.

2. How We Use Your Information

We use the information collected to:

  • Fulfill and manage orders, shipping, and payments.

  • Communicate with you about your order or inquiries.

  • Send promotional emails (if you’ve opted in).

  • Analyze and improve our website and customer experience.

  • Detect fraud or abuse and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third parties only when necessary to:

  • Process payments (e.g., Shopify Payments, PayPal).

  • Fulfill orders and manage shipping (e.g., shipping carriers).

  • Run email campaigns or analytics (e.g., Klaviyo, Google Analytics).

  • Comply with legal obligations or respond to lawful requests.

4. Your Rights

Depending on your location (e.g., California or the EU), you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections, updates, or deletion of your data.

  • Opt out of email marketing at any time using the "unsubscribe" link.

To make any of these requests, please contact us at sales@sunshinecowhides.com.

5. Data Security

We take reasonable precautions to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 sales@sunshinecowhides.com

Copyright Notice

© Sunshine Cowhides. All Rights Reserved.

All content on this website — including but not limited to text, images, logos, graphics, designs, product descriptions, videos, and layout — is the property of Sunshine Cowhides or its content suppliers and is protected by United States and international copyright laws.

No part of this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the prior written permission of Sunshine Cowhides, except as permitted by law (such as brief excerpts for review or personal, non-commercial use).

Any unauthorized use of the materials on this website may violate copyright, trademark, and other applicable laws and could result in civil or criminal penalties.

For permission requests, please contact:
📧 sales@sunshinecowhides.com

Trademark Notice

Sunshine Cowhides™ and the Sunshine Cowhides logo are trademarks of Sunshine Cowhides. All other product names, logos, brands, and trademarks appearing on this website are the property of their respective owners.

No trademark or service mark displayed on this site may be used without the prior written permission of Sunshine Cowhides or the third party that owns the mark.

Use of our trademarks in a way that may cause confusion or imply endorsement, sponsorship, or affiliation without explicit permission is strictly prohibited and may violate trademark laws.

For inquiries about the use of our brand assets, please contact:
📧 sales@sunshinecowhides.com


Limitation of Liability

To the fullest extent permitted by law, Sunshine Cowhides and its owners, employees, agents, suppliers, or affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, arising out of or in connection with:

  • Your access to or use of (or inability to access or use) our website or its content,

  • Any product purchased through the Site,

  • Any errors or omissions in the content,

  • Any delays or disruptions in service,

  • Or any other matter relating to our services or products.

All products are provided “as is” and “as available,” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In jurisdictions where limitations on implied warranties or the exclusion or limitation of certain damages are not allowed, some of the above limitations may not apply to you.

Order Acceptance, Confirmation, and Limitations Notice

By placing an order with Sunshine Cowhides, you agree to the following terms and conditions regarding order acceptance and limitations:

Order Confirmation

After placing an order through our website, you will receive an order confirmation email acknowledging that we have received your order. This confirmation does not mean that your order has been accepted. Orders are subject to review and approval by Sunshine Cowhides.

Order Acceptance

Your order will only be deemed accepted once we have processed your payment, confirmed the availability of the requested product(s), and sent you a shipment confirmation email or notice that your order has shipped. At this point, a contract for sale will have been established between you and Sunshine Cowhides.

Limitations of Acceptance

Sunshine Cowhides reserves the right to cancel or refuse any order for reasons including but not limited to:

  • Product availability or out-of-stock items

  • Errors in pricing or product descriptions

  • Fraudulent or suspicious activity detected

  • Failure to meet payment verification requirements

In such cases, we will notify you promptly, and any payments made will be refunded in full if the order is canceled.

Product Availability

Our inventory is constantly updated, but there may be instances where an item is no longer available or in stock after you’ve placed your order. If a product becomes unavailable, we will make every effort to notify you and discuss alternative solutions. In such cases, you may choose to:

  • Cancel the order for a full refund

  • Replace the item with a similar product

Shipping and Delivery

While we strive to fulfill all orders within the specified time frame, Sunshine Cowhides is not responsible for delays caused by third-party delivery services or other unforeseen circumstances beyond our control.

Limitation of Liability

Once your order has been accepted and shipped, Sunshine Cowhides is not liable for any damage, loss, or delay caused by shipping carriers, or failure to deliver due to incorrect or incomplete address information provided by the customer.

Merchandise Pricing, Product Display, and Errors on Site

Pricing

All prices listed on the Sunshine Cowhides website are in U.S. Dollars (USD) unless otherwise stated. While we make every effort to ensure that our prices are accurate and up to date, Sunshine Cowhides reserves the right to modify prices without prior notice. Prices may change based on factors such as product availability, special promotions, and other market conditions.

Product Display and Descriptions

We strive to accurately display the products available on our website, including the colors, sizes, and features. However, the actual colors you see will depend on your device settings and may differ slightly from the product's true appearance. Additionally, product descriptions and images are provided as accurately as possible, but may not reflect the exact features or specifications of the product due to slight variations between batches or production runs.

Errors on Site

While we make every effort to ensure the accuracy of the information presented on our website, Sunshine Cowhides does not guarantee that the product information, pricing, or any other content on the site is free of errors or inaccuracies. In the event of an error, including but not limited to:

  • Incorrect pricing: If the price of an item is incorrect due to a typographical error, system error, or other issue, Sunshine Cowhides reserves the right to cancel or modify the order before shipping. If the error is discovered after your payment has been processed, we will notify you promptly and offer the option to either pay the corrected price or cancel the order for a full refund.

  • Product information errors: If a product's description, image, or other details are inaccurate or incomplete, Sunshine Cowhides will make reasonable efforts to correct any errors and will notify affected customers of any necessary adjustments.

In the event of any errors, we will always act in good faith to resolve the issue as quickly as possible, offering you the choice of a corrected order, a replacement, or a refund, depending on the circumstances.

Limitation of Liability for Errors

Sunshine Cowhides is not responsible for any issues resulting from errors on the site, including but not limited to pricing errors, incorrect product information, or delays caused by these errors. We reserve the right to cancel or adjust orders based on these mistakes, and our liability is limited to the amount paid for any affected items.

Return Policy

At Sunshine Cowhides, we are committed to providing high-quality products and exceptional customer service. Please review our return policy below to understand our guidelines for returns, exchanges, and cancellations.

Returns

We do not accept returns on items that have been purchased and shipped unless otherwise specified. All sales are final for products purchased from our website, except as outlined in the "Defective or Damaged Items" section below.

Custom Orders

Custom orders, including but not limited to products made-to-order or specially requested hides and accessories, are non-returnable. Once your custom order is confirmed, we begin the process of sourcing and preparing your products, and therefore, cannot accept cancellations or returns.

We encourage customers to carefully review product details, sizes, and specifications before placing custom orders to ensure that the products meet your expectations.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [sales@sunshinecowhides.com] within 7 days of receiving the item. We will work with you to resolve the issue and may offer an exchange, repair, or refund, depending on the circumstances. To facilitate the return or exchange of a damaged item, please provide:

  • Photos of the damaged item and packaging

  • Your order number and contact information

Exchanges

At this time, exchanges are only available for defective or damaged items. We do not offer exchanges for items that are returned due to buyer's remorse or incorrect size/color choices. If you receive a product that does not meet your expectations, please contact us, and we will assist you with a solution.

Cancellations

  • Custom Orders: Once confirmed, custom orders cannot be canceled.

  • Non-Custom Orders: You may cancel your non-custom order within 24 hours of placing it for a full refund. After this period, we will not be able to cancel or modify your order.

Shipping Fees

Shipping fees for returned or exchanged items are the responsibility of the customer unless the product is defective or damaged. In the case of defective or damaged products, we will cover return shipping costs.

How to Request a Return or Exchange

To initiate a return, exchange, or report a defective/damaged item, please contact us at [sales@sunshinecowhides.com] with the following details:

  • Your order number

  • A description of the issue (defective, damaged, or exchange request)

  • Photos (for defective or damaged items)

We will guide you through the process and provide you with return instructions if applicable.